Hostel Rules & Policies
1. Check-In and Check-Out
Check-in time: 1:00 PM onwards. Check-out time: 10:30 AM. Please inform reception if you need late check-out; additional charges may apply.
2. Identification
A valid government-issued ID (passport, Aadhar card, driver's license) is required at check-in.
3. Reservations & Payments
Full payment is required at the time of booking.
4. Cancellation Policy
Free cancellations are allowed up to 72 hours before your check-in date. Cancellations made less than 72 hours before check-in will incur a 100% charge of the total booking amount. Early departures and late arrivals do not qualify for refunds. Refunds for eligible cancellations are processed within 7–10 business days. To cancel, please contact us at +91 91254 92225.
5. Behaviour & Conduct
Respect other guests and staff; disruptive behaviour, loud noise, and parties are prohibited. Use of drugs or illegal substances is strictly forbidden. Smoking is not allowed inside rooms; please use designated smoking areas.
6. Security
Keep personal belongings safe — the hostel is not responsible for lost or stolen items. Lockers are available for rent; bring your own lock or rent one at reception.
7. Visitors
Visitors must register at reception and are allowed from 10:00 AM to 9:00 PM in the common room only. Overnight visitors are not permitted.
8. Cleanliness & Maintenance
Keep your bed and room tidy. Report damages or maintenance issues immediately to staff.
9. Quiet Hours
Quiet hours are between 10:00 PM and 8:00 AM to allow restful sleep for all guests.
10. Use of Facilities
Use common areas, the kitchen, and equipment respectfully, and clean up after use. Treat hostel property with care.
11. Liability
The hostel is not responsible for personal injury or loss of property. Guests stay at their own risk.
12. Food & Drinks
Outside food is allowed only in designated dining areas. Outside drinks are not allowed in rooms.
Contact
For any queries or assistance, please contact the front desk at +91 91254 92225 or mosaichostels@gmail.com.